Shipping policy

Shipping Terms

  • Domestic Transit Time: 2 - 7 days, subject to weather or other unusual circumstances.
  • International Transit Time: 4 - 22 days, varies by courier.
  • Order Preparation Time: Orders placed before 1 PM Eastern Time are processed the same day.
  • Expedited Shipping Options:  Expedited shipping is available for some products.  If available, the option will appear at checkout.
  • Tracking: You'll receive a tracking link when your order ships, so you can follow its progress.
  • Shipping Days: Our warehouse operates Monday - Friday, excluding national holidays. International orders and orders to AK/HI or US Territories may require extra handling time (around 3 business days).
  • Delivery Time Concerns: Contact us if delivery time exceeds the forecasted time for investigation.
  • Change Of Delivery Address: Address change requests can be made before the order is dispatched, typically less than one hour during business hours.

·        Cancellations:  Orders are processed immediately.  We have a short window of up to one hour where changes or cancellations can be made.  After this period, orders cannot be canceled and must be returned upon receipt.

Shipping Costs

  • Shipping cost is calculated during checkout based on weight, dimensions, and destination.  If additional shipping charges are required, payment is collected at checkout.
  • Some oversized or overweight items may incur additional shipping charges.  These charges will be detailed and paid at checkout.

Returns

  • Please refer to our Returns Policy for details. (at the end of the document)

Stock Availability

·       We strive to keep our inventory accurate, but sometimes there may be discrepancies. If an item is out of stock, we'll ship the available items and contact you about the back-ordered items with delivery estimates or refund options.

Special Shipping Addresses

  • P.O. Box Shipping: We ship to P.O. box addresses using postal services only.
  • Military Address Shipping: We ship to military addresses using USPS only.
  • International Shipping:  Some products can not be shipped internationally due to restrictions from our suppliers.  All international shipment require a telephone number.  Note that duties and taxes are the responsibility of the buyer.

Packages Damaged or Lost In Transit

  • If possible, reject damaged parcels from the courier and contact customer service.
  • If delivered without your presence, contact customer service for next steps.
  • Most cases will require investigation by the courier before a refund can be processed.
  • For lost parcels, refund or replacement will be processed once the courier deems the parcel lost.

Duties & Taxes

  • Sales Tax: Applied to the price of goods based on the state of origin.
  • Import Duties & Taxes: May be payable upon arrival in the destination country. If refused, goods may be returned at the customer’s expense, and a refund minus return shipping costs will be issued. Initial shipping cost is non-refundable.

Questions

  • Direct any questions regarding these terms, our Privacy Policy, or other policy-related material to our friendly sales staff at: sales@journeymotogear.com

 

Return Policy

Returns - Returns are fully accepted with unopened packaging within 30 days, with the exception of final sale items and items made to order.

Return Postage is paid by buyer.

·        In all cases, with the exception of defect or fulfillment error, shipping costs are the responsibility of the customer and non-refundable.

Return Authorization is required in order to process your return.

·        If you wish to return any item purchased from journeymotogear.com please contact us at sales@journeymotogear.com quoting your order number in the subject line of the email. Unless otherwise stated return shipping is the responsibility of the customer.

Final Sale:  We may from time to time offer final sale markdowns. We cannot accept returns on these items. Where these terms are in effect they will be clearly indicated on our online store.